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Privacy Policy

Roncotech Heating and Cooling LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect your information under applicable Pennsylvania laws, including:

  • Pennsylvania Breach of Personal Information Notification Act

  • Pennsylvania Consumer Protection Laws

  • Relevant federal laws (CAN-SPAM, FTC regulations)

By using our website, scheduling service, or communicating with us, you agree to this policy.

2. Information We Collect

We may collect information in the following categories:

A. Information You Voluntarily Provide

  • Name

  • Phone number

  • Email address

  • Service or property address

  • HVAC system details (installation history, service needs)

  • Billing or payment information

  • Messages sent through website forms, email, SMS, or phone

B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and device

  • General geographic location

  • Usage and traffic patterns

This information helps us improve website functionality and service quality.

3. How We Use Your Information

We use the information to:

  • Provide HVAC services (consultations, installations, repairs, maintenance)

  • Communicate with you regarding appointments and services

  • Process payments and invoices

  • Maintain service records and warranties

  • Improve website performance and customer service

  • Send promotional offers or reminders (you may opt out)

We may use aggregated, non-personal data for analytics and service optimization.

We never sell or rent customer information.

4. Pennsylvania Consumer Rights

Pennsylvania currently does not have a broad statewide consumer privacy law like California or Colorado. However, under PA consumer protection law, you have the right to:

  • Ask how your information is collected and used

  • Request correction of inaccurate personal information

  • Opt out of marketing communications

  • Expect reasonable data protection and confidentiality

You may exercise these rights by contacting us using the information below.

5. How We Share Information

We only share information when necessary.

A. Service Providers & Business Partners

We may share limited information with:

  • Payment processors

  • HVAC subcontractors or technicians

  • Warranty or equipment manufacturers

  • Scheduling or CRM systems

These parties receive only the data required to perform their service.

B. Legal Compliance

We may disclose information if:

  • Required by law

  • Necessary to protect our customers, employees, or company

  • In relation to insurance claims or fraud prevention

We do not provide customer lists to third-party advertisers or unrelated businesses.

6. Data Security Practices

We maintain reasonable safeguards as expected under Pennsylvania regulations:

  • Secure electronic record storage

  • Restricted access to customer files

  • Employee confidentiality practices

  • Physical controls in offices or service facilities

While we work to protect your data, no digital platform is 100% secure.

7. Pennsylvania Data Breach Notification

Under the Pennsylvania Breach of Personal Information Notification Act, if your personal information is compromised due to a security incident:

  • We will notify you as soon as reasonably possible

  • Notice can be delivered via email, mail, phone, or website public posting (depending on circumstances)

  • If required, we will also notify government agencies

A “breach” means unauthorized access to personal data that can cause financial harm or identity theft.

8. Cookies and Analytics (If Applicable)

Our website may use cookies, tracking pixels, and analytics tools to:

  • Analyze website traffic

  • Improve browsing experience

  • Monitor marketing performance

You may disable cookies in your browser settings. Some site features may not function correctly if disabled.

9. Communications and Marketing

By contacting us, you may receive:

  • Appointment reminders

  • Maintenance reminders

  • Quotes or service documentation

  • Promotions or seasonal offers

You may opt out any time by email or text.
We follow CAN-SPAM guidelines for marketing communications.

10. Children’s Privacy

Our services are intended for adults.
We do not knowingly collect information from children under 13 years of age.
If such data is collected accidentally, we will promptly delete it.

11. Third-Party Websites

Our website may include links to third-party pages (manufacturers, financing partners, etc.).
We are not responsible for their privacy policies or practices. Please review them independently.

12. Changes to This Policy

We may update this Privacy Policy to reflect:

  • Legal requirements

  • Business practices

  • Website or service changes

Updates will be posted with a new effective date.

13. Contact Information

For privacy questions, corrections, or requests, please contact us:

Roncotech Heating and Cooling LLC
📞 Phone: 2672317488
 

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